Refund Policy
Refund Policy
Last updated: July 21, 2026
At BibiMart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or non-refundable at the time of purchase
- Downloadable digital products
- Perishable goods
- Items that have been used, damaged, or altered after delivery
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and credited to your original payment method.
4. Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company or bank, as processing times may vary
- If you have done all of the above and still have not received your refund, contact us at support@bibimart.store
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us at support@bibimart.store with photos of the damaged item.
6. Return Shipping
You will be responsible for paying the return shipping costs unless the item was defective or we made an error with your order. Shipping costs are non-refundable.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at: support@bibimart.store